How to refund tickets on Qunar.com: Popular topics and refund guides on the entire network in the past 10 days
Recently, with the changes in travel policies and the arrival of the peak tourism season, "Qunar.com refund tickets" has become one of the popular search keywords. This article will combine the hot content of the entire network for the past 10 days to analyze Qunar.com’s ticket refund process, precautions and related data in detail.
1. Popular travel topics on the entire network in the past 10 days
| Ranking | Hot Topics | Search volume (10,000) | Hot Trends |
|---|---|---|---|
| 1 | Summer travel preferential policies | 125.6 | ↑23% |
| 2 | New regulations on refund and change of air tickets | 98.3 | ↑45% |
| 3 | Qunar.com refund process | 76.8 | ↑32% |
| 4 | Adjustment of the pre-sale period of high-speed rail tickets | 65.2 | →Stable |
| 5 | Hotel Cancellation Policy | 54.7 | ↑18% |
2. Detailed guide to refund tickets on Qunar.com
1. Air ticket refund process
Step 1: Log in to Qunar.com account and enter the "My Order" page
Step 2: Find the flight order that needs to be refunded and click the "Refund" button
Step 3: Choose the reason for refund according to the prompts and confirm the refund information
Step 4: System calculate the refund fee and submit the application after confirmation
Step 5: Wait for review, the refund will be returned to the original payment account within 3-15 working days.
2. Hotel unsubscribe process
| Hotel Type | Free cancellation time limit | Penalty ratio |
|---|---|---|
| Budget hotels | 24 hours before check-in | First night room rate 50% |
| Mid-range hotels | 48 hours before check-in | The first night's room rate is 70% |
| High-end hotels | 72 hours before check-in | First night room rate 100% |
| Special offer room | Not Cancel | 100% |
3. Answers to recent hot questions about ticket refunds
Q1: How to refund the ticket if the flight is cancelled due to weather reasons?
A: In this case, a full refund can be made. Qunar.com will automatically send a refund notification, and you can also actively contact customer service to deal with it.
Q2: How long will it take to receive a refund after the ticket is refunded?
A: Usually, air ticket refunds take 3-15 working days, and the specific time depends on the airline processing speed and payment channel.
Q3: How to refund the tickets booked through an agent?
A: It is recommended to contact the original agent first. If you encounter difficulties, you can contact Qunar.com customer service to intervene and coordinate.
4. Tips for refund
1. The earlier the ticket refund, the lower the handling fee. Most airlines implement step-by-step refund rates
2. Pay attention to the special refund and change policies of airlines. For example, some flights can be refunded and changed for free during the epidemic.
3. Purchase ticket refund insurance to reduce ticket refund losses, but pay attention to the insurance terms.
4. The refund fee for the peak season is generally higher than that of the average season. It is recommended to plan the itinerary in advance.
5. Qunar.com customer service contact information
| Service Type | Contact information | Service hours |
|---|---|---|
| Air ticket refund | 1010-1234 | 24 hours |
| Hotel unsubscribe | 1010-5678 | 8:00-22:00 |
| International flight tickets | +86-10-12345678 | 9:00-18:00 |
| Online customer service | "My-Customer Service Center" in the APP | 8:00-24:00 |
I hope that through this article, you can clearly understand Qunar.com’s ticket refund process and related policies. It is recommended to read the refund and change rules carefully before booking, arrange the itinerary reasonably, and avoid unnecessary losses. If you have any questions, feel free to contact customer service for help.
check the details
check the details
en
